When
roofing crews are in the field, it can be
difficult for managers to share information with them and help in
managing a project from a different location. Although e-mails make
online business communication possible, it still has its limitations
as a project management tool. There are programs designed
specifically for office collaboration, such as innovative roofing service software
that can help in managing not only projects, but also customers,
assets, and service calls.
An
article by Darren Dhal on choosing the right management software
says:
"Companies have been looking for ways to make up for the overreliance on e-mail as a collaborative tool," says Jeffrey Mann, an analyst with Gartner. "Now we're seeing the evolution of tools that tackle everything e-mail is bad at -- like allowing users to follow a discussion, share files, monitor workflow, and get the latest status on tasks and projects."
Not all
management software are ideal for all companies, and some software
may be more useful to a business than another. Specialized roofing contractor software,
for example, makes use of the language of roofing, which managers and
field employees can easily share and understand. With this kind of
software, no job falls through the cracks since no paper work is lost
or left sitting on a desk. Everything is tracked through to
completion once it is entered into the system.
Roofing
software, such as those created by RoofLogic,
can facilitate the collaboration not only between managers and
employees, but contractors and customers as well. Effective roofing
software can bring the language of roofing to the better
understanding of uninitiated customers, with the use of such tools as
easy-to-understand visuals.
Contractors
can also provide better customer service by giving their clients
access to project management data like work orders, schedules, and progress reports that come complete
with photos. Additionally, a web-based software system will allow managers, field employees, and customers access to all the
information they may need on a project, whenever they want and
wherever they may be.
It really is interesting thinking about contractors as someone that are able to give great customer service. Not that they give bad customer service, but I definitely find it interesting that there are experiences and relationships that can be made through contractors that do more that just show up and take care of situations. Being able to have that in your roofers can be a great way to ensure that you have a built up reputation. Thank you for sharing. http://www.emeraldroofing.net/
ReplyDeleteJ Ferg Pros – Amarillo specializes in saving energy. We strive to be your Roofing AND Energy Pros in Amarillo. Our energy saving products have huge potential savings on your energy bill, reduce allergens, increase the value of your home and make your living space more comfortable.
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